認定するCRT-261無料ダウンロード試験-試験の準備方法-真実的なCRT-261日本語独学書籍

SalesforceのCRT-261は専門知識と情報技術の検査として認証試験で、CertJukenはあなたに一日早くSalesforceの認証試験に合格させて、多くの人が大量の時間とエネルギーを費やしても無駄になりました。CertJukenにその問題が心配でなく、わずか20時間と少ないお金をを使って楽に試験に合格することができます。CertJukenは君に対して特別の訓練を提供しています。

持ってきた製品があなたにふさわしくないと感じることはよくありますか？ CRT-261学習ガイドを使用することに決めた場合、問題に遭遇することは決してないことを伝えたいと思います。私たちのCRT-261学習教材は、あなたが期待できない高品質を持っています。 CRT-261学習教材のガイダンスで経験を積むと、以前よりも短時間で過ごすことができ、明らかに進歩を感じることができます。また、CRT-261のテストクイズは、進歩に役立つことがわかります。。

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学ぶことは遅すぎることはありません。あなたは引き続き勉強したい場合、CRT-261認定試験資格証明書を取得する機会があります。そのほかに、多くの人がCRT-261認定試験に合格しました後、成功し、幸せになりました。給料が高い仕事を見つけたからです。あなたは決してこの有難い機会をあきらめないで、早くCRT-261学習材料を買いましょう！

Salesforce CRT-261は、サービスクラウドの分野でのスキルと知識を検証したい専門家向けに設計された認定試験です。この認定試験は、Service Cloud Solutionsの実装に豊富な経験があり、この分野での専門知識を検証することを検討している個人を対象としています。この試験に合格することにより、候補者は、クライアントのニーズを満たすサービスクラウドソリューションを設計および実装する能力を実証できます。

Salesforce Certification Preparation for Service Cloud Consultant 認定 CRT-261 試験問題 (Q74-Q79):

質問 # 74
universal containers has regional contact centers around the world. Support Managers have asked to see support metrics for their region by default.
Which two strategies should a consultant recommend?

A. Dashboad folder sharing
B. Dynamic dashboards
C. Case Object permissions set to create and read
D. Org wide default for cases set to private

正解：A、B

解説：
These are two strategies that a consultant should recommend to enable support managers to see support metrics for their region by default. Dashboard folder sharing is a strategy that allows administrators to control the visibility and access of dashboards by placing them in folders and setting the sharing settings for each folder. Dashboard folder sharing can help create different dashboards for each region and share them with the respective support managers. Dynamic dashboards are a type of dashboards that display data according to the security settings of the user who is viewing it. Dynamic dashboards can help show support metrics for each region based on the user's role or profile. Verified References: : https://help.salesforce.com/s/articleView?
id=sf.dashboards_folder_sharing.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.
dashboards_dynamic.htm&type=5

質問 # 75
Universal Containers wants to ensure the contracted service level requirements for its customers are being met.
What should a consultant configure to meet this requirement?

A. Entitlement processes, contract line items, milestone, and entitlements
B. Entitlement processes, contracts, contract line items, and entitlements
C. Entitlement processes, milestones, milestone actions, and entitlements

正解：C

解説：
To ensure that contracted service level requirements are met, Salesforce provides a structured approach through Entitlement Management. This framework allows organizations to define, enforce, and monitor service levels for customer support.
Key Components:
* Entitlements:These represent the specific support terms agreed upon with customers, such as response times or support availability.
* Entitlement Processes:These are timelines that outline the steps (milestones) your support team must complete to resolve cases or work orders.
* Milestones:These are time-dependent steps within an entitlement process that represent service levels to be provided. Examples include First Response Time and Resolution Time.
* Milestone Actions:These are automated actions triggered at specific points in a milestone, such as sending email alerts when a milestone is approaching violation or has been violated.
By configuring these components, Universal Containers can effectively monitor and ensure compliance with their service level agreements, providing timely and efficient support to their customers.
References:https://help.salesforce.com/s/articleView?id=service.entitlements_process_parent.
htm&language=en_US&type=5https://help.salesforce.com/s/articleView?id=sf.
entitlements_milestone_actions.htm&language=en_US&type=5

質問 # 76
Universal Containers had tech support and general customer teams that use unique service console applications.
Which two configuration should a consultant use when deploying the console?

A. Assign user to public group with access to the service console app
B. Assign users a profile with access to the service console app
C. Assign users a sharing rule with access to the service console app
D. Assign users a permission with access to the service console app

正解：B、D

質問 # 77
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers

A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Create a custom tab of type URL that displays a search page from the billing system.
D. Use Lightning Connect to connect and access data in real-time from the billing system.

正解：B、C

質問 # 78
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. Which three recommendations should a consultant make to meet this requirement? Choose 3 answers

A. Enable suggested articles on new cases.
B. Create an email template to send articles as PDF attachments.
C. Enable article submission during case close.
D. Enable agents to create their own personal articles.
E. Enable article customization for open cases.

正解：A、B、C

解説：
Enabling suggested articles on new cases, enabling article submission during case close, and creating an email template to send articles as PDF attachments are recommendations that a consultant should make to assist agents with the resolution of cases using Knowledge. Suggested articles are a feature that automatically recommends relevant articles to agents based on the case information. Agents can view the suggested articles in the case feed or the knowledge sidebar, and attach them to the case or email them to the customer. Article submission during case close is a feature that allows agents to create new articles or update existing articles from the case resolution page. Agents can use this feature to capture and share their knowledge after resolving a case. An email template is a type of template that can be used to create and send emails from Salesforce. An email template can include merge fields, images, links, and other formatting options. An email template can also include a knowledge article as an attachment or a link. Agents can use this feature to send an email with the article to the customer from the case record page or the Service Console. Verified References: Service Cloud Consultant Certification Guide & Tips, Suggested Articles Overview, Submit Articles During Case Close, Create Lightning Email Templates

質問 # 79
......

試験を怖く感じるのはかなり正常です。特にSalesforceのCRT-261のような難しい試験です。励ましだけであなたの試験への自信を高めるのは不可能だと知っていますから、我々は効果的なソフトを提供してあなたにSalesforceのCRT-261試験に合格させます。あなたはデモで我々のソフトの効果を体験することができます。あなたはデモから我々のSalesforceのCRT-261ソフトを開発する意図とプロを感じることができます。

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そして、顧客のサポートがあると、私たちのCRT-261学習教材がより良くなると信じています、クライアントがCRT-261トレーニングクイズを購入する限り、すぐにCertJuken製品を使用して時間を節約できます、SalesforceのCRT-261認定試験に合格することとか、より良い仕事を見つけることとか、お客様のプライバシーについて、我々のCRT-261日本語独学書籍 - Certification Preparation for Service Cloud Consultant試験勉強資料で、弊社はお客様の利益を守り、違法な犯罪行為に強く反対します、Salesforce CRT-261無料ダウンロードヒット率は99.9%です、Pass4testの CRT-261 問題集は試験経験が豊富なIT専門家から作り上げた最新バージョンです、関心を集め、いくつかの難しい点を簡素化するために、当社の専門家は、CRT-261試験の合格に役立つように、CRT-261学習教材の設計に最善を尽くしています。

だが、変化は新たな仲間が加わったことで起こった、このため、私がそこにいた日には、多くの繰り返しのトピックが次々と出てきました、そして、顧客のサポートがあると、私たちのCRT-261学習教材がより良くなると信じています。

有難いSalesforce CRT-261 | 検証するCRT-261無料ダウンロード試験 | 試験の準備方法Certification Preparation for Service Cloud Consultant日本語独学書籍

クライアントがCRT-261トレーニングクイズを購入する限り、すぐにCertJuken製品を使用して時間を節約できます、SalesforceのCRT-261認定試験に合格することとか、より良い仕事を見つけることとか、お客様のプCRT-261ライバシーについて、我々のCertification Preparation for Service Cloud Consultant試験勉強資料で、弊社はお客様の利益を守り、違法な犯罪行為に強く反対します。

ヒット率は99.9%です。